Privacy Notice

This notice explains what happens to the information and the electricity bill you send us through the Free Quote request form on this website. We have written it in plain language so you know exactly what we do with your details before you submit them.

1. Information we collect

When you submit the Free Quote form, we collect the details you provide:

Required

• Full name
• Contact number
• Email address
• Project location
• Electricity provider
• Property type
• Monthly electricity bill range
• Your latest electricity bill (one PDF, JPG, or PNG file)
• Your consent to process this information

Optional

• A general message
• Specific requirements for your system
• Whether you want to receive marketing updates

Collected automatically

• The IP address the request came from, together with the date and time. We use this to limit automated abuse of the form and to keep a record of when your request was received.
• A reference number generated for your request, in the format JACQ-YYYYMMDD-#####.

2. Why we collect it

We use the information for these purposes only:

• To assess your solar requirements. Your location, provider, property type, and bill let our engineers estimate a suitable system.
• To respond to your inquiry. We contact you using the phone number or email address you provide.
• To prepare your quotation. Your details form the basis of the quotation we send you.
• To confirm receipt. We send you an acknowledgment email containing your reference number.
• To protect the form. We use the IP address and timing data to detect and limit abusive or automated submissions.
• To send updates, only if you asked us to. Marketing consent is a separate, optional checkbox that is unticked by default. Declining it does not affect your quotation in any way.

We use the information for the quotation and communication purposes described above.

3. How we handle your electricity bill

Your uploaded bill is treated as the most sensitive item in your submission, and it is handled accordingly:

• It is stored in a private location on our server that sits outside the public website directory. It is not reachable through any web address.
• It is saved under a randomly generated filename. Your original filename is kept only as a record attached to your request, and it is never used to build a link.
• The file type is verified from the file's actual contents, not from its name or extension. Files that are not a genuine PDF, JPG, or PNG are rejected.
• One file may be uploaded per request, up to 10 MB.
• The bill is attached to the internal notification email that goes to our team so your quotation can be prepared. It is not attached to the acknowledgment email we send back to you.

Please note that automated checks reduce risk but do not by themselves guarantee that any uploaded file is safe. We apply these checks alongside our other safeguards rather than relying on them alone.

4. Service providers who process your information

We do not sell or trade your information. Running a website and sending email involves third-party infrastructure. Our hosting and email service providers may process the information as part of providing those services to JAC Solar:

• Web hosting. Our website, database, and private file storage are hosted by our hosting provider. Your submission is stored on that infrastructure.
• Email delivery. Our internal notification and your acknowledgment email are sent through our authenticated email provider using the address quotes@jacsolarcorp.com.

We select and use these services to support the quotation workflow and apply appropriate account and access controls. We may also disclose information where we are legally required to do so.

5. Who inside JAC Solar can see your information

Access is limited to authorized JAC Solar personnel who need the information to assess your requirements, respond to you, and prepare your quotation. Requests are not published or made available through the public website.

6. Security safeguards

We apply the following protections to submissions made through this form:

• The form is transmitted over an encrypted HTTPS connection.
• Uploaded bills are stored outside the public website directory under randomized filenames, with restricted file permissions.
• Submissions are validated on our server, not only in your browser.
• The form is protected against cross-site request forgery, duplicate submissions, and automated abuse, including a limit on how many requests may be sent from one connection.
• Database access uses parameterised queries, and our credentials are stored outside the website's public files and outside our source code repository.
• Error messages shown to you never expose internal system details.

No system can be guaranteed completely secure, but we take these measures to protect your information appropriately.

7. Retention and archiving

We keep your request and your uploaded bill for as long as needed to respond to your inquiry, prepare and follow up on your quotation, and maintain a record of the work we have quoted for.

Requests that are no longer active may be archived so JAC Solar can maintain an accurate history of inquiries and quotation follow-up. You may still ask us to review the information we hold and request deletion as described below.

We have not set a fixed deletion deadline in this version of our notice. If we adopt one, we will update this page and change the version number shown at the top.

8. Your choices and how to exercise them

You may ask us to:

• Access the information we hold about your request.
• Correct anything inaccurate or out of date.
• Request deletion of your request and uploaded bill. We will review the request and explain any information that must still be retained for legitimate operational or legal reasons.
• Withdraw marketing consent at any time. This is separate from your quotation and withdrawing it will not affect the service you receive.

To make any of these requests, email us at chris@jacsolarcorp.com. Please include your reference number (JACQ-YYYYMMDD-#####) if you have it, as it helps us find your request quickly. We will review and respond to your request.

9. Changes to this notice

If we change how we handle your information, we will update this page and increase the version number shown at the top. The version in force when you submitted your request is recorded with that request.